Frequently asked questions

Everything about billing, servers, apps and support — if it's not here, contact us.

💳 Billing & Prepaid Credit
How does billing work?

VPShark runs on prepaid credit: top up your balance (minimum $10) and every service bills from it — hourly or monthly, whichever you choose at deploy time. No contracts, cancel anytime.

What is hourly billing exactly?

Your server is charged per hour it exists (e.g. an NVMe VPS from $0.0417/hr). Destroy it and billing stops — perfect for test machines, CI runners and short-lived workloads.

What payment methods do you accept?

All major credit cards plus popular online payment options through the secure client area.

Can I switch between hourly and monthly?

Yes — pick the cycle when deploying, and switch later from the panel. Monthly is billed once per month from credit; hourly deducts as you go.

⚡ VPS & VDS
How fast is my server deployed?

Provisioning is fully automated — your server is online and ready to log in within 60 seconds of checkout.

What's the difference between VPS and VDS?

A VPS shares the host fairly with other tenants; a VDS gives you dedicated vCPU cores and DDR4 memory reserved just for you — best for consistent, heavy workloads.

Which operating systems can I install?

Ubuntu, Debian, CentOS Stream, AlmaLinux and Rocky Linux are free on every plan. Windows Server 2019–2025 adds a $15/mo per-vCPU license, and you can always mount a custom ISO.

Is DDoS protection really included on every plan?

Yes — network-level DDoS mitigation is included with every plan at no extra cost, from Basic to Enterprise.

Can I upgrade my plan later?

Absolutely. Move to a bigger plan anytime from the client area — resources are added without reinstalling or migrating your server.

Which locations are available?

NVMe VPS is live in 33 locations across Europe, the Americas, Asia, Africa and Oceania. VDS is available in Istanbul and Kansas City.

🧩 Apps & Solutions
How do 1-click apps work?

Pick an app (WordPress, Nextcloud, Grafana — 53 in total), pick a plan, and we install and configure it with HTTPS automatically. You get a simple panel to manage it.

What is OpenClaw AI hosting?

OpenClaw is an autonomous AI agent. We run it for you on a managed server — preinstalled, updated and monitored — from $25/mo.

Is the WireGuard VPN shared with other users?

No — you get your own private VPN server with its own IP for $5/mo. Add devices by scanning a QR code.

🎫 Support
How do I get help?

Open a ticket from the client area, use the contact form, or email support@vpshark.com — we answer 24/7.

Do you offer managed support?

Yes — add Managed Support to any server during checkout and our team handles updates, hardening and monitoring.

Where can I see uptime and maintenance?

On the network status page — planned maintenance is always announced in advance.

Still have a question?

Our team replies around the clock — usually within a couple of hours.

Contact Us